1. Introduction

This Privacy Policy (“Policy”) outlines how HOI Platform (“Hoi”, “we”, “our”, “us”) collects, uses, stores, processes, shares, and protects your personal information when you access or use the Hoi mobile app, website, or related services (“Platform” or “Hoi App Services”). By using the Hoi Platform, you agree to the terms of this Policy and our Terms of Use. Please read both documents carefully before using our services.

If you do not agree with any part of this Policy, please do not use the Hoi Platform or provide us with your personal information.

2. Definitions

Personal Information/Data: Any information that identifies you as an individual, including sensitive personal data as defined under applicable laws.

Cookies: Small data files stored on your device to remember your actions and preferences for a certain period.

Data Protection Laws: Relevant Indian laws and regulations (including the IT Act, 2000) and any other applicable local or international laws related to privacy and personal data.

Service Providers/Partners: Third parties with whom Hoi engages to perform specific services, including those required for operating the platform and providing you services.

User/You: Third parties with whom Hoi engages to perform specific services, including those required for operating the platform and providing you services.

3. Information We Collect

We collect your information in the following ways:

a. Information You Provide

When you sign up, register, make a booking, contact support, participate in promotions, or interact with the Hoi Platform, we may collect:

• Name, gender, date of birth, age
• Mobile number, email address
• Social network account details (Google, Facebook, LinkedIn, Apple, etc.)
• Date of birth; 
• Address, location, and calendar details
• Profile photo (if provided)
• Billing, payment, and transaction data (e.g., credit/debit card, UPI, wallet info) as per Indian Laws
• Details of any person for whom you make a booking (with their consent)
• Passport or government ID (as required by law for certain services)
• Other information you voluntarily share, such as feedback or survey responses

b. Information We Collect Automatically

When you use the Hoi Platform, we may automatically collect:

• Device identifiers, operating system, browser type, IP address
• Time and date of access, usage statistics, crash logs
• Cookies and similar tracking technologies
• Geolocation and Bluetooth/Wi-Fi/MAC data (with your permission)
• Push notification tokens
• Details of your interactions with the platform, such as pages viewed, features used, etc.

c. Information from Third Parties

We may receive your information from:

• Service providers, partners, affiliates, or entities you interact with via the Hoi Platform
• Social media platforms (if you log in via social accounts)
• Public sources or other third parties, where permitted by law

4. How We Use Your Information

We use your personal information for:

• Providing and operating the Hoi Platform, fulfilling bookings and orders, enabling payments, and offering location-based services
• Creating and managing your account/profile
• Communicating with you, including customer support, operational messages, service updates, and promotional offers (as per your preferences)
• Analyzing usage to improve our services and content
• Personalizing your experience, including recommendations and notifications based on your usage and location
• Managing promotions, competitions, and loyalty programs
• Detecting and preventing fraud, misuse, or other unlawful activities
• Complying with legal and regulatory requirements
• Facilitating business operations, mergers, transfers, or restructurings, in accordance with applicable laws
• Any other purpose with your explicit consent

5. Legal Basis for Processing

We process your personal information based on:

• Your consent
• Fulfillment of a contract (providing you services)
• Compliance with legal or regulatory obligations
• Our legitimate interests (e.g., improving our services, ensuring security), provided these do not override your rights

6. Sharing and Disclosure of Information

Your personal information may be shared:

• With Service Providers: Third-party vendors and partners who perform functions on our behalf (e.g., payment processing, hosting, customer support, analytics, marketing). These entities are contractually obligated to handle your data securely and only for intended purposes.
• With Affiliates and Partners: Entities involved in loyalty programs, concessionaires, or listed service providers.
• With Law Enforcement: As required by law, regulation, or valid legal process, or to comply with regulatory bodies such as the Telecom Regulatory Authority of India (e.g., for airport Wi-Fi).
• In Business Transfers: In case of mergers, acquisitions, asset sales, insolvency, or other changes in company structure, your data may be transferred as part of business assets, provided the new entity adheres to similar privacy standards.
• With Your Consent: For any other purpose disclosed to you or with your specific permission.
• As Aggregated or De-Identified Data: We may share anonymized, non-personal data with third parties for research, analysis, or marketing.

We take reasonable steps to ensure third parties with whom we share your information adhere to privacy and security obligations consistent with this Policy.

7. Data Security

We implement appropriate technical and organizational safeguards to protect your personal information from unauthorized access, alteration, disclosure, misuse, or loss. While we use industry best practices, no online transmission or storage system is fully secure. Please protect your credentials and notify us immediately of any suspected misuse.

8. Cookies and Tracking Technologies

The Hoi Platform uses cookies and similar technologies to:

• Authenticate you and remember your preferences
• Enhance your experience and improve our services
• Analyze usage and performance
• Deliver relevant content and targeted advertising (where permitted)

You can manage or disable cookies in your device or browser settings, but this may affect your ability to use certain features. For more information, please refer to our [Cookies Policy].

9. Children’s Privacy

The Hoi Platform is not intended for users under the age of 18, unless permitted by local law or with the involvement of a parent or guardian. We do not knowingly collect personal information from minors. If you believe a minor has provided us their information without proper consent, please contact us so we can delete the account and related data.

10. International Transfers

Your data may be stored or processed in India or other jurisdictions where we or our service providers operate. We take steps to ensure your data receives an adequate level of protection in accordance with applicable laws.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Actual retention periods may vary based on the type of data and applicable law. Data may remain in backup archives after deletion for a limited time.

12. Your Rights and Choices

Depending on the laws of your country, you may have the right to:

• Access: Request information about the personal data we hold about you
• Rectify: Correct or update inaccurate or incomplete data
• Erase: Request deletion of your data in certain circumstances
• Restrict: Limit processing of your data in certain cases
• Object: Object to certain uses, such as direct marketing
• Withdraw Consent: Withdraw consent at any time, where processing is based on consent
• Portability: Request transfer of your data to another service provider
• Grievance Redressal: File a complaint regarding our data practices

To exercise your rights, please contact us at helpdesk@hoi.in. We will respond to your request within the timelines prescribed by law.

13. Third-Party Links and Services

Our Platform may link to third-party websites, apps, or services. We are not responsible for their privacy practices. Please review the privacy policy of any third-party service before providing your information.

14. Changes to this Privacy Policy

We may update this Policy periodically. Any changes will be posted on this page, and, where appropriate, notified to you. Continued use of the Platform after updates constitutes acceptance of the revised Policy. Please review this page regularly for updates.

15. Contact Us

For any questions, requests, or concerns regarding your personal information or this Policy, please contact:

Support: helpdesk@hoi.in

Address: No.612, 3rd Floor, Basil Moneta, 80 Feet Road, Koramangala 4th Block, Bengaluru – 560 034

16. Grievance Redressal

If you have concerns or grievances regarding your personal information or our privacy practices, you may contact our Grievance Officer at the email above. We are committed to resolving any complaints within the timeframe stipulated by applicable laws.

17. Severability

If you have concerns or grievances regarding your personal information or our privacy practices, you may contact our Grievance Officer at the email above. We are committed to resolving any complaints within the timeframe stipulated by applicable laws.

Cookies Policy

1. What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) by websites or mobile apps you visit. They are widely used to make websites work efficiently, remember your preferences, improve your experience, and provide information to the owners of the site.

Cookies do not typically contain personally identifiable information, but they may be linked to personal data we collect about you.

2. How Hoi Uses Cookies

Hoi uses cookies and similar technologies to:

• Enable Platform Functionality: Allow you to log in, use features, and navigate our website/app smoothly.
• Remember Preferences: Save your language, location, or session choices for future visits.
• Analyze Usage: Collect statistical data about how users interact with our services, helping us improve our content, design, and user experience.
• Personalize Content: Tailor the content, recommendations, and offers shown to you based on your interests and past usage.
• Security: Help detect and prevent security threats, fraud, or unauthorized access.
• Advertising (where applicable): Serve relevant ads based on your interactions with the Hoi Platform or partner sites.

3. Types of Cookies We Use

Hoi may use the following categories of cookies:

• Strictly Necessary Cookies: Essential for you to move around the Platform and use its features, such as accessing secure areas. Without these, services like checkout or account login cannot function.
• Functionality Cookies: Allow our Platform to remember choices you make, such as your username, language, or region, and provide enhanced, more personalized features.
• Analytics and Performance Cookies: Collect information about how visitors use the Platform (e.g., which pages are most visited, any errors users may encounter). This data is anonymous and only used to improve the way our services work.
• Targeting/Advertising Cookies: Used to deliver ads more relevant to you and your interests. They also help measure the effectiveness of advertising campaigns. These may be set by us or by third-party ad networks with our permission.
• Session Cookies: Temporary cookies that remain on your device until you leave the site or close your browser.
• Persistent Cookies: Remain on your device for a specified period or until deleted manually.

4. Third-Party Cookies

Some cookies on our Platform may be placed by third parties, such as analytics providers (e.g., Google Analytics), advertisers, or social media platforms. These third-party cookies are subject to their own privacy and cookies policies.

We have no control over third-party cookies, and we recommend reviewing their policies for more information.

5. Managing Cookies

You have the right to decide whether to accept or reject cookies. You can do this by adjusting the settings on your browser or device:

• Most browsers allow you to refuse or accept cookies, delete existing cookies, or be notified when a cookie is set.
• If you disable or delete certain cookies, some features or services on the Hoi Platform may not function as intended, and your experience may be affected.

For more detailed instructions on managing cookies, please refer to your browser’s help documentation.

6. Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, law, or our data practices. Updates will be posted on this page with the revised "Last Updated" date. Please review this page periodically to stay informed.

7. Contact Us

If you have any questions or concerns about our use of cookies, please contact us at:

Email: helpdesk@hoi.in

Address: No.612, 3rd Floor, Basil Moneta, 80 Feet Road, Koramangala 4th Block, Bengaluru – 560 034

By continuing to use the Hoi Platform, you agree to our use of cookies as described in this policy.